Skills Required:
- ● Fluent English
- ● Used Zendesk
Job Description:
- ● Answer incoming calls and respond to customer’s emails
- ● Answer message and queries to customer’s
- ● Management and resolve customer complaints
- ● Identify and escalate issues to supervisors
- ● Research, identify and resolve customer complaints using applicable software
- ● Document all call information according to standard operating procedures
- ● Follow up customer calls where necessary