• Operational Levers Tracking and Optimization:
o Monitor and analyse performance across key operational levers such as productivity,
cost reduction, process compliance, process improvement and ensure alignment with
business goals and operational targets.
o Develop and maintain a dashboard to provide real-time insights into operational
performance and improvement initiatives.
• Stakeholder Coordination:
o Collaborate with internal teams (e.g., Operations, Quality Assurance, Production, HR,
etc.) to implement improvement initiatives focused on operational effectiveness and
efficiency, productivity, CSAT.
o Engage with key stakeholders to identify business challenges, gather insights, and
deliver actionable solutions.
o Ensure clear and effective communication across departments to drive alignment on
objectives and timelines.
• Continuous Improvement Initiatives:
o Lead efforts to identify opportunities for improvement in e2e delivery processes, with
a focus on increasing efficiency, reducing waste, and optimizing resource allocation.
o Design and implement improvement programs focused on enhancing CSAT and
overall productivity.
o Conduct regular reviews to assess the impact of improvement initiatives, adjusting
strategies as necessary.
• Process Optimization & Innovation:
o Drive operational excellence by recommending and implementing best practices,
lean methodologies.
o Work closely with senior management to align business strategies with
manufacturing capabilities.
o Continuously assess and optimize business processes to enhance performance and
scalability.
• Cost Saving Initiative:
o Drive operational excellence by identifying and executing cost-saving initiatives
across manufacturing processes, targeting a sustainable reduction in production costs
by 15–20% annually through process optimization, waste minimization, automation,
and supply chain efficiencies.
Key Qualifications:
• Bachelor's degree in Business, Engineering, Operations Management, preferably in a
Manufacturing Organization. Master’s degree preferred.
• 8+ years of experience in manufacturing operations or business management, with a
proven track record in leading process improvements, efficiency initiatives, capex, opex
optimizations, CSAT improvement and performance management.
• Experience in managing or leading cross-functional projects with a focus on enhancing CSAT
and operational productivity.
• Knowledge of business levers, operational KPIs, Lean Manufacturing, Six Sigma, or similar
performance improvement methodologies in manufacturing sector
• Excellent communication, collaboration, and problem-solving skills, with the ability to work
effectively with cross-functional teams.
• Analytical mindset with the ability to translate data into actionable insights and decisions.
• Familiarity with enterprise resource planning (ERP) systems and data visualization tools.
• Self-starter with a high level of initiative and creativity.