Expertise / Skills:

• ● Strong leadership skills: confidence; presence and poise; high cognitive and emotional intelligence; competitiveness; empathy; resiliency; work ethic; leading by example
• ● Fluent in English Communication.
• ● Positive attitude with humility and a sense of humour
• ● Strong results orientation and ambition to advance career
• ● Excellent interpersonal, written, and oral communication skills in English knowledge
• ● Effective time management skills and the ability to multi-task; calm under pressure
• ● Strong intellectual curiosity and high attention to detail
• ● Comfortable with (and eager to create) change and fluidity based on circumstances

Job Description:

• ● Respond promptly and professionally to client inquiries.
• ● Resolve client issues and complaints efficiently, escalating complex cases to senior team members when necessary.
• ● Provide information to clients.
• ● Accurately enter and update client information in the company database.
• ● Maintain and organise files to ensure all client records are current and accessible.
• ● Verify data for accuracy and completeness, and correct any discrepancies.
• ● Generate reports from the database as required by management or other departments.
• ● Perform general administrative tasks such as scheduling meetings, managing calendars, and organising documents.
• ● Participate in team meetings and provide input on process improvements and client feedback.

Professional Experience

• ● Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with customer support and data entry.
• ● Ability to work in a collaborative and innovative team environment
• ● Successful experience in the Client Support & Data Entry
• ● Strong problem-solving skills and a customer-focused mindset.
• ● Excellent verbal and written communication skills.
• ● Strong attention to detail and organisational skills.