Expertise / Skills :
- ● Basic Ubuntu
- ● Networking
- ● Hardware/ Software installation / Active Directory, Domain Name System (DNS)
- ● Servers, Dynamic Host Configuration Protocol (DHCP), and VMware
Key responsibilities :
- ● Monitor and work effectively on tickets and make sure tickets are resolved to the best of the satisfaction.
- ● Troubleshoot Desktop/Laptop Hardware as well as Network issues.
- ● Troubleshoot OS and Software Related issues.
- ● Configure and Maintain Windows Servers, Software and Other utilities.
- ● Configure and Maintain Firewall, Network Switches Configurations.
- ● Maintain and Troubleshoot VPNs, VLans and other network configurations.
- ● Manage Server Backups, Patches and other routine tasks and restoration of Data when required.
- ● Provide remote support and in-office support in case of Emergency during out-of-office hours.
- ● Configure and Troubleshoot IP Phones and VOIP.
- ● Configurations and management of Domain Controller, Active Directory, DHCP Server, DNS Server, Group Policy and User rights assignments
- ● Configure and Manage IIS and SQL Servers.
- ● Administer and Manage Virtual Machines through Hyper-V and Other virtualization platforms.
- ● Communicate effectively with Local as well as Overseas users and provide remote support.
- ● Manage mail gateway configurations.
- ● Knowledge of ISO Policies and work practices and following same in routine tasks.
- ● Install and Configure Linux Servers, Apache and open-source tools
- ● Monitor Server Logs/Resources and act proactively to avoid an outage.