Expertise / Skills :

• ● OS Installation
• ● Networking
• ● Hardware Configuration
• ● System and Laptop Configuration

Job Description :

• ● Install and configure computer hardware operating systems and applications monitor and maintain computer systems and networks
• ● Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• ● Troubleshoot system and network problems, diagnosing and solving hardware or software faults replace parts as required
• ● Provide support, including procedural documentation and relevant reports
• ● Follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications
• ● Set up new users' accounts and profiles and deal with password issues respond within agreed time limits to call-outs
• ● Work continuously on a task until completion (or referral to third parties, if appropriate)
• ● Priorities and manage many open cases at one time
• ● Rapidly establish a good working relationship with customers and other professionals, such as software developers
• ● Test and evaluate new technology
• ● Conduct electrical safety checks on computer equipment. Logging and processing support calls
• ● Installing and configuring computer hardware, software, systems, networks, printers and scanners
• ● Planning and undertaking scheduled maintenance upgrades setting up accounts for staff, ensuring that they know how to log in solving password problems
• ● Talking to clients and computer users to determine the nature of any problems they encounter responding to breakdowns investigating, diagnosing and solving computer software and hardware faults repairing equipment and replacing parts supervising junior engineering and technical staff obtaining replacement or specialist components, fixtures or fittings checking computer equipment for electrical safety maintaining records of software licenses managing stocks of equipment, consumables and other supplies